Shipping policy
三、Shipping Policy
1. Processing Time
- Orders are processed within 1–3 business days (Mon–Fri, excluding holidays).
- Orders placed on weekends/holidays will be processed the next business day.
2. Shipping Methods & Estimated Delivery
- Standard Shipping: 7–14 business days
- Expedited Shipping (if available): 3–7 business days
- Delivery times are estimates and not guaranteed (delays due to carrier, customs, weather, or remote locations are not our responsibility).
3. Shipping Costs
- Free shipping threshold: $50 USD (order subtotal)
- Orders under $50: calculated at checkout based on weight/destination.
4. Shipping Destinations
We currently ship to most countries worldwide (excluding restricted regions). Import duties, taxes, and customs fees for international orders are the customer’s responsibility.
5. Order Tracking
Once your order ships, you will receive a tracking number via email. Please track directly on the carrier’s website.
6. Lost or Stolen Packages
- If tracking shows “delivered” but you did not receive it: contact the carrier and us within 48 hours.
- We are not liable for stolen packages marked “delivered” to your address.
7. Damaged in Transit
Notify us within 7 days of delivery with photos of the box and damage. We will assist with claims or replacements per our return policy.